Whether you need inbound or outbound sales, consumer level or B2B, we have the experts available to convert leads to sales. We can work with inbound, outbound and ebound leads to best grow your business.
Highly Dependable Call Center Sales Support Services
Whatever your business, sales support is critical for the growth, expansion, and success of your business.
Sales support nurtures the ongoing relationship between you and your customer. Order processing, cart abandonment saves, and live customer support are some of the ways we assist client’s in their sales processes.
Highly motivated team members fill our offices. Our corporate culture dictates a positive work environment with a genuine drive to provide the highest service levels to your needs.
We have a full training department to conduct foundation training, campaign specific training, continuing professional education and individual skills improvement. Our experts make sure your Sales Support is put in place quickly and easily.
Clear English Speakers
All agents are fluent in English. Accents are neutral and communication with your customers is clear and articulate.
Our skilled and experienced managers understand the challenges faced by your business. We know how to motivate your team members to excel in their tasks. The full team from top to bottom is focused toward continuous improvements and efficiency in all our functions.
Quality is core to our success. Fully staffed Quality Assurance Department conducts daily review and scoring of each agent’s previous day’s calls. The information from these reviews is passed to the Training Department and Operations Management. The reviews are shared with the agents, who receive one-on-one feedback, and develop an action plan of exercises to strengthen areas which can be improved.
Daily reports for all the usual Key Performance Indicators is done for all accounts. This allows us to monitor the pulse of your campaign and quickly make adjustments as required.
We are happy to customize the specific measurements and formats required to get you the information you need in the format you can use.