Business Process Outsourcing

Outsourced business functions for telecom providers.

You can take advantage of our Business Process Outsourcing solutions and services..

Are you killing it on support, or is support killing you?

Are all customer inquires responded to by a human within 2-3 hours? Are all issues resolved in 24 hours? If the answer is no, then read on.

We outsource so much already: Lawyers and legal services, Accounting, Servers (AWS), CRM (Salesforce), Ticket systems (ZenDesk) and more. We have even outsourced driving (Uber). If you are not killing it on customer support, then you likely need help from the experts.

We have 250 active reps supporting diverse companies globally.

Inexpensive, easy, fast

  • Inexpensive: 60-75% of local salary costs, not including payroll taxes, leave, management, recruiting, IT & facilities and other hidden direct employment costs.
  • Easy: 2 page month-to-month agreement and we take care of all the recruiting, payroll, training (basic), management, HR, tracking/measuring, vacation time, taxes, workstations/IT, redundant ISP
  • Fast: We start recruiting for your team within 24 hours of your account set-up.

Risk Management

No need to invest heavily in recruiting staff, just let us know and we will size your team up. Same works the other way.

BPO helps you manage:

  • Cash runway
  • Burn out / Never being able to take a vacation
  • Expansion / Scaling with growth / Ramping up & down
  • Candidate experience

Secure

We have clients that require BSA & HIPAA level security, privacy and confidentiality. Be certain your data, and your customer’s data, is always secure.

Great uses of BPO

Customer Support Services:

  • Customer Support
  • Customer Retention Services
  • Customer Complaint Resolution
  • Technical Support
  • Email Handling
  • Chat Support, Email Support, Social Media (FB, Reddit, Twitter)
  • Inquiry Handling
  • Customer Surveys

Back Office Services:

  • Network Operations Center
  • Data Entry, encoding
  • Data Cleansing and Updating
  • Data Mining
  • Data Processing
  • Remote Network Surveillance
  • Facility Surveillance
  • Document Management
  • Dispatch
  • Change Control